Refund Policy

Refund Policy

30-Day Money Back Guarantee

We stand behind the quality of our products. Customers may return items within 30 days of delivery, provided the item meets the conditions outlined below.

How to Start a Return

To start a return, customers must contact us before sending any item back.

Information required:

  • Order number

  • Full name

  • Clear photos or videos showing the reason for return

Requests without visual proof cannot be approved.

Return Window

Requests are accepted within 30 days of delivery date.

To be eligible, items must be:

  • Unused

  • Unworn

  • Undamaged

  • In original condition

  • Complete with all accessories and packaging

Returns must be shipped only after authorization from our customer support team.
Unauthorized returns will not be accepted.

Return shipping costs are the responsibility of the customer.

Defective, Damaged, or Incorrect Items

Any issue must be reported within 72 hours of delivery, including clear photo or video evidence.

Our team will review and provide a suitable resolution.

Damage caused by misuse, improper handling, or normal wear and tear is not considered a manufacturing defect.

Non-Returnable Items

We do not accept returns on:

  • Gift cards

  • Custom or personalized items

  • Used or customer-damaged products

  • Personal care items, perishables, or hygienic goods

  • Items missing original components

Refunds

Once the returned item is received and inspected, we will notify you of approval or rejection.

If approved:

  • Refunds will be issued to the original payment method

  • Processing may take up to 10 business days

  • Shipping costs are non-refundable

For partial returns or items not in original condition, deductions may apply.

EU 14-Day Cooling-Off Period

For orders shipped within the European Union, customers may request a return within 14 days of delivery, provided items are:

  • Unused

  • In original condition

  • Complete with packaging

Chargebacks and Unauthorized Claims

Chargebacks or payment disputes without contacting us first may delay resolution.
We reserve the right to provide proof of delivery and transaction records to the payment provider.

Refund Processing

Once approved and processed, refunds will be credited to the original payment method.

Please note:
Banks or credit card providers may take additional time to reflect the refund.

If you haven’t received your refund after processing, please contact your bank or payment provider first before reaching out to us.